Our Support Services organization is committed to providing world-class technical support to our customers in a timely and professional manner. OSI Support Services consists of a dedicated staff of professionals backed by our entire team of engineering resources and development staff to minimize our customers' downtime and maximize their use of our products and solutions.
Available 24 hours a day, 7 days a week, our support staff is here to understand our customers' needs and help them make the most of their OSI investment. With OSI Support Services, our customers can take advantage of the following:
In addition to these offerings, customers can take advantage of our Customer Response Center, which focuses on issues that fall outside the realm of software support and concentrates on the administrative side of customer service.
OSI has a comprehensive and flexible set of support components to meet various customer needs. General features of OSI's customer support program for monarch™ software products include:
The cost of each monarch support program is based on the size, scope and the breadth of software suites implemented as well as the specific support components selected.