Based on a global survey, less than half of all implemented IT projects are considered successful and able to fully meet user expectations. OSI has strived to provide a service philosophy that has made 100% of our projects successful and fully meeting our customer expectations. We invite you to tap into our Professional Services Group—a group of highly skilled engineers, project managers, IT consultants, technicians and software development professionals. We enjoy the industry's best track record for on-time delivery. Our pre-deployment services, training, post-deployment support, special consulting and post-deployment engineering services are all tailored to meet your specific needs, schedule constraints and budget. Our Rapid Project Methodology (RPM™) can be used to implement your monarch™ system in record time if desired, or we can follow a more gradual implementation schedule to suit your needs. We consider each customer engagement as a strong partnership and we strive to build long-lasting relationships and trust between both our teams.